FAQ'S

How do I take care of my Resin piece?

To ensure your resin piece lasts, avoid exposure to extreme temperatures as they may cause the resin to soften and bend.

Additionally, when cleaning your items, avoid using chemicals (including hand sanitiser) and instead use a resin polish or simple soap and water.

You should keep your resin jewellery away from water as best you can and do not store in direct sunlight.

When will my items arrive?

Returns?

Please allow a dispatch time of 1 week from when you place your order to shipping.

All Domestic UK orders are sent with First Class Royal Mail. You have the option to choose tracking if you wish. 

All International orders are sent by Royal Mail with tracking. You will receive your tracking number in your shipping confirmation. At the moment with COVID/ Brexit, delays in postage are causing some parcels to take up to 3 weeks to arrive in parts of the EU and USA.

If you have an issue with any of your items, you can return them within one week of receiving. Please email bailliecelene@gmail.com to organise a refund. Postage to return the item will have to be paid by yourself.

Exchanges are available if you have ordered the wrong size. Again you will need to email the address above to let us know the correct size that you need and you will need to return the item that does not fit. 

Exchanges are available for up to 1 week once you have received your item.